Shipping & Delivery Information

All orders are shipped with DPD or Royal Mail and you will be emailed with updates and tracking information directly by them.

Our UK delivery options are as follows:

£3.99 + VAT Standard Delivery for small items and £7.00 +VAT for all other items we will process and dispatch your order within 3-5 working days of receiving payment. Delivery will usually be the following day after it has left our warehouse.

All KVP products have a £10 +VAT delivery charge per order. This is because they are shipped directly from the manufacturer and this is what they charge. KVP products have free delivery if the order value is above £500.

Prescription orders are sent out tracked and signed so please ensure someone is around to receive the delivery.

On occasions we may process and dispatch orders faster than the advertised times but this is not guaranteed.

If for any reason we are unable to dispatch your order on time we will contact you as soon as possible and depending on the circumstances you may receive a refund on delivery. 

It is possible that on occasions delivery takes longer due to unforeseen circumstances such as extreme weather or industrial action.

If your delivery hasn’t arrived within 1 working day after receiving order dispatch confirmation please contact us as soon as possible so we can look into and resolve the issue.

International Delivery

Ireland

£7.00 for orders under 15kg. Orders over 15kg will have an additional £0.30 added to the delivery per 1kg. We will process and dispatch your order within 3-5 working days of receiving payment. Delivery will usually be the two working days after it has left our warehouse.

All KVP products have a £10 delivery charge per order. This is because they are shipped directly from the manufacturer and this is what they charge. KVP products are excluded from the £50 free delivery, but have free delivery if the order value is above £500.

On occasions we may process and dispatch orders faster than the advertised times but this is not guaranteed.

If for any reason we are unable to dispatch your order on time we will contact you as soon as possible and depending on the circumstances you may receive a refund on delivery. 

It is possible that on occasions delivery takes longer due to unforeseen circumstances such as extreme weather or industrial action.

If your delivery hasn’t arrived within two working days after receiving order dispatch confirmation please contact us as soon as possible so we can look into and resolve the issue.

Rest of World

Prices vary depending on location.

On occasions we may process and dispatch orders faster than the advertised times but this is not guaranteed.

If for any reason we are unable to dispatch your order on time we will contact you as soon as possible and depending on the circumstances you may receive a refund on delivery. 

It is possible that on occasions delivery takes longer due to unforeseen circumstances such as extreme weather, industrial action or customs clearance.

If your delivery hasn’t arrived within 15 working days after receiving order dispatch confirmation please contact us as soon as possible so we can look into and resolve the issue.